Survey management as a tool for quality measurement and feedback in the School of Trading and Management Victoria
DOI:
https://doi.org/10.29059/educiencia.v2i1.32Keywords:
Quality, System information, satisfactionAbstract
Quality in customer service has become an essential tool in organizations. For this reason, the present study aims to develop a technological tool that allows monitoring and follow-up of the measu- rement of customer satisfaction in higher education schools. For this purpose, key personnel from different Quality Management Systems of the University were interviewed. This resulted in a proposal of a computerized survey system, which makes it possible to create a variety of instruments that help in the evaluation of the performance of areas that provide services to students, teachers, and administrative staff of our University.
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